Man Talking On Phone Image

 

DO YOU ACTUALLY KNOW WHAT YOUR CUSTOMERS ARE CALLING ABOUT?

Sign up with Flip CX now and you'll get, not just kickass Voice Automation, but also free analytics and 24/7 support with our NOAH (No Operator Available Handling) feature.

WHAT THE FLIP IS FLIP CX?

Here’s what we’re not: 

  • A traditional IVR that puts your customers through confusing menus and then into a holding pattern.
  • A flow builder. Flip comes with pre-built scripts for the most common intents, so all you have to do is sit back and watch the automation in real-time.
  • An evil robot coming to take over your call center and eliminate all your agents. We’re here to help your people, not replace them.

Flip is Alexa-like Voice Automation for your call center. We handle the routine calls so your agents can focus on the more complex issues. 

We’ve got 80+ pre-built integrations with the systems you’re already using, which means we can get you up and running with your first intent within minutes.

Simple as that.

HERE'S THE DEAL WITH ANALYTICS & AFTER HOURS HANDLING

Our rich call analytics give you detailed insights into what your customers are calling about, which gives you the data you need to improve their experience at scale. You get those insights free, just for signing up.

And, not to sound like an infomercial, you'll also get our No Operator Handling Available (NOAH) feature at no cost.

Your customers don't stop calling when your agents are asleep or off for the weekend. NOAH enables your customers to self-serve on simple requests, while more complex cases are forwarded to 24/7 live chat, and detailed voicemail transcriptions are taken so your agents know what happened when they're back on the clock.

Want to a sneak peek of our analytics dashboard? Watch this.

GET STARTED

FLIP YOUR CX NOW

Here's the reality. Your customers want to call you. They want to call you on their own terms. And they want their issues resolved quickly when they do call. Flip is always-on support for your phone channel that fits in seamlessly with your tech stack.

And when you sign up today, you get our detailed analytics and After Hours NOAH features totally free of charge.

Fill out your details, and we'll be in touch shortly to get you started.

NERVOUS TO SIGN UP?

We get it. Diving into automation can be scary. Let Jaxxon's Caela Castillo and ReserveBar's Andrew Jacobson put your mind at ease.

FAQs

Brooklinen, GNC, UNTUCKit, and so many more. Hear what they have to say in our video library.

The nice thing about Voice is that it helps agents not have to deal with the mundane tasks and inquiries that are far too common. Agents can focus on really giving the customer an amazing experience and building relationships. We made a little one-pager for them:Agents

 

No! We have a lot of common intents, or inquiries, already built-out in our product so you can see immediate value on day 1.

We are so glad you asked. When you call customer support and it asks you to press 1 for more options, often times sending you through an endless loop, that's an IVR.

Flip CX offers a different experience. When your customers call, they'll be greeted by an intelligent human-like system that can help them resolve simple and routine requests without endless menus and submenus, and without button pushing.

If you are on a major e-commerce platform already, it takes just 30 minutes to get you set up with your first intents - and fully set up within a day. 

If you are not on one of those platforms, it could take a little longer but we'll be happy to explore that with you.

Stop the madness. Automate Voice.

Your customers deserve better than being greeted by a crappy IVR when they call you. Isn't it time you Flipped over to Voice?

We can get you up and running faster than you can "press 9 for more options." Click to get started.

Sign up free